Why MASTER FAMILY CLUB HOTEL 5*?
Staff
Guests frequently praised the staff for their friendliness and professionalism. Many highlighted Dede at the restaurant for his exceptional service and constant smile. The reception staff were also noted for their helpfulness and ability to make arrangements to enhance the holiday experience. "Holiday in the Master Family Club is good, staff very friendly and professional, especially Dede is always smiles and is helpful," one guest mentioned.
Entertainment
The hotel offers a variety of entertainment options that guests enjoyed. The animators were appreciated for keeping guests entertained throughout their stay. Activities like foam parties and swimming pools with slides were particularly popular among families. "The animators took care of the entertainment. Beautiful rooms amazing food," a guest noted.
Beach
The beachfront location was a highlight for many guests, offering both sandy and small stone areas. The beach was described as nice, with convenient access to drinks and lunch food. Families appreciated the beach's suitability for children, with one guest mentioning, "The beach is nice, there's sand (my daughter was happy), and there are stones, but they're small."
Common criticisms
Food
While some guests found the food to be good and tasty, others criticized it for being repetitive and sometimes cold. One guest mentioned that the food was shocking and cold, which was a disappointment. Despite this, some guests appreciated the variety and quality of certain items like coffee and beer. "The food was shocking and cold," a guest complained.
Room Conditions
Guests had mixed feelings about the room conditions, with some noting that the bedding was not changed during their stay. The swim-up rooms were also criticized for lacking privacy and being in the shade. One guest mentioned, "The towels were changed daily but the bedding was the same throughout our stay."
Atmosphere
The atmosphere in certain areas of the hotel, particularly the lobby bar, was not to everyone's liking. Some guests found it too chaotic with children running around, turning it into a playground. This detracted from the experience for those seeking a more relaxed environment. "Not a hotel for people who don’t want to see kids running riot in the bar area," one guest noted.
What Guests Loved
Friendly staff Professional service Exceptional restaurant service Variety of entertainment Beachfront location Family-friendly
Common criticisms
Food Room Conditions Atmosphere
Rooms & Comfort
Category scores
Location
