Why KLEOPATRA SMILE HOTEL 3*?
Location
Guests appreciated the hotel's central location in Alanya, which made it convenient for exploring the area. The proximity to local attractions and the beach was a highlight for many visitors. Despite some negative experiences, the location itself was often mentioned positively.
Facilities
The hotel offers a pool, which some guests found enjoyable during their stay. The availability of Russian language services was also noted as a positive aspect for Russian-speaking guests. However, the facilities overall received mixed reviews.
Common criticisms
Cleanliness
Many guests were dissatisfied with the cleanliness of the hotel. Issues such as dirty bed sheets and towels were frequently mentioned. One guest noted, "This hotel as in my room eletrics hanging out if walls and durity bed sheets and towels."
Staff
The staff received criticism for their lack of English proficiency and unhelpfulness. Guests reported that the reception staff did not speak English and were not helpful with luggage. One guest mentioned, "staff at reception are non speacking english, no one help me with my belongings ti my room."
Breakfast
Breakfast offerings were a common point of dissatisfaction among guests. The lack of toast and a proper hot breakfast was noted, with one guest commenting on the lack of variety and quality. The breakfast experience was generally described as unappealing.
What Guests Loved
Central location Close to attractions Beach proximity Pool available Russian language services
Common criticisms
Cleanliness Staff Breakfast
Rooms & Comfort
Category scores
Location
