Why KLAS MORE ANNEX HOTEL 4*?
Location
The hotel is situated in a busy area of Lara, which is convenient for shopping and dining. Guests appreciated the proximity to various restaurants and shopping areas. Despite the bustling location, the hotel remains quiet at night, providing a peaceful environment for rest.
Staff
Some guests found the staff to be welcoming and friendly, particularly highlighting individuals like Mr. Bilal. The reception staff were noted for their warm welcome upon arrival. However, there were mixed reviews about the staff's overall helpfulness.
Common criticisms
Food
Many guests were disappointed with the quality of the food, describing it as terrible and spoiled. One guest mentioned, 'The food is an absolute joke,' highlighting the dissatisfaction with dining options. The evening meals, however, were noted to have fresh cooked foods and salad choices by some guests.
Cleanliness
Cleanliness was a major issue for guests, with reports of cockroaches and poor maintenance. One guest was startled by a cockroach in their room, which significantly impacted their experience. The pool water was also described as vile, contributing to the negative perception of cleanliness.
Facilities
The facilities were criticized for being outdated and in need of repair. Guests experienced issues such as broken toilet seats and leaking showers. The internet service was particularly problematic, described as 'slower than a snail,' which frustrated many guests.
What Guests Loved
Convenient location Proximity to restaurants Friendly staff Warm welcome
Common criticisms
Food Cleanliness Facilities
Rooms & Comfort
Category scores
Location
