About
IC HOTELS Santai Family Resort, a five-star hotel in Belek, Antalya, offers "Ultra All Inclusive" and "VIP Service" on a 94,240 m² area. Located 40 km from Antalya City Center and 30 km from the airport, it features manicured gardens, walking paths, and leisure pools. The "NICO Kids Club" includes sleeping units, game halls, educational centers, pools, water slides, and natural parks for a comfortable stay.
Why IC HOTELS SANTAI FAMILY RESORT 5*?
Facilities
Guests loved the extensive facilities available at the hotel, especially for families with children. The kids' zone is a highlight, offering a separate entrance with activities like swings, a small pool, and playrooms for babies. The splash pool and kids club provide ample entertainment for young ones, ensuring they are well-catered for during the stay.
Food
The food at the hotel received high praise for its quality and variety. Guests noted that every meal offered an incredible selection, with a special area for children featuring smaller tables and chairs. The main restaurant provided a wide range of choices, and the beach snack bar was appreciated for its gozleme and waffles.
Service
Service at the hotel was commended for being attentive and responsive. Guests appreciated the daily room cleaning and the quick response to requests, such as installing a latch on the balcony door for safety. The bar staff and waiters were noted for their friendliness and interaction with children, enhancing the overall experience.
Common criticisms
Guest Behavior
Some guests reported negative experiences with other hotel guests, particularly noting rude and ignorant behavior. This included being pushed in elevators and during meal times, which detracted from the overall experience. The behavior of some guests was a significant factor for some in deciding not to return.
Dining Experience
The dining experience during peak times was described as chaotic, with long queues and people pushing in. This was particularly problematic during dinner service, making it difficult for families with young children. Lunch times were noted to be calmer, but the evening rush was a consistent issue.
Room Amenities
Some guests were disappointed with the lack of lighting on the balconies, which made it difficult to enjoy the space in the evenings. This was particularly frustrating for those with young children who wanted to relax outside after putting their kids to bed.
What Guests Loved
Extensive facilities Kids' zone highlight High-quality food Variety in meals Attentive service Responsive staff Daily room cleaning
Common criticisms
Guest Behavior Dining Experience Room Amenities
Rooms & Comfort
Category scores
Location
