About
Perfect for beach lovers and families, this Belek resort is 4.5 km from its private beach and 2 km from the center. Modernized in 2023, it offers 200 rooms, a 24-hour reception, free WiFi, shops, and a playground. Guests enjoy pools, sports, a spa, and all-inclusive dining with a buffet restaurant and bars. Rooms feature air conditioning, balconies, and WiFi. Additional services include car hire, medical assistance, and a shuttle. VISA and MasterCard accepted.
Why HOTELLA RESORT & SPA 4*?
Location
The hotel is ideally located for those seeking a relaxing pool holiday. Guests appreciated the proximity to the beach and the peaceful surroundings. The location is convenient for those who prefer to stay within the resort and enjoy its amenities. However, it may not be ideal for those looking to explore the area extensively.
Staff
The staff at the hotel received mixed reviews, but some guests found them to be friendly and helpful. One guest mentioned, "Mustafa, I believe his name was, was so helpful and booked us the best trips." ("Mustafa, I believe his name was, was so helpful and booked us the best trips.") This indicates that certain staff members went out of their way to assist guests.
Common criticisms
Cleanliness
Many guests reported issues with cleanliness, including mold and dirt in the rooms. One guest noted, "The rooms were mouldy and full of ants everywhere." ("The rooms were mouldy and full of ants everywhere.") These issues detracted from the overall experience and were a common complaint among visitors.
Food
The food quality was a significant concern for many guests. Complaints included cold and limited options, with one guest stating, "The food was terrible, all cold, very limited options, and nothing you could make a meal out of." ("The food was terrible, all cold, very limited options, and nothing you could make a meal out of.") This aspect of the hotel experience was frequently criticized.
Room Conditions
Guests frequently mentioned poor room conditions, including broken doors and leaking ceilings. One review highlighted, "The first room we were in was a club room, it was dirty, mouldy, smelly and looked like a building site." ("The first room we were in was a club room, it was dirty, mouldy, smelly and looked like a building site.") These issues were a major source of dissatisfaction.
What Guests Loved
Ideal location Proximity to beach Peaceful surroundings Helpful staff
Common criticisms
Cleanliness Food Room Conditions
Rooms & Comfort
Category scores
Location
