About
Steps from the Mediterranean Sea, Hotel Grand Kaptan offers rooms with balconies. Free Wi-Fi is in the lobby. Enjoy an outdoor pool with slides, a buffet with Turkish and international dishes, and 2 à la carte restaurants. Activities include water games and aerobics, with live shows in the evening. Relax at the spa with a fitness center, sauna, and Turkish bath, or on the private beach. Free shuttle service available.
Why GRAND KAPTAN HOTEL 5*?
Location
Guests appreciated the hotel's proximity to the Mediterranean Sea and the convenience of the free shuttle service to Alanya town center. The location offers easy access to both the beach and local attractions, making it ideal for exploring the area. Many guests enjoyed the scenic views from their rooms and the rooftop Moon Bar.
Staff
The staff at Grand Kaptan Hotel received high praise for their friendliness and professionalism. Guests felt warmly welcomed and appreciated the attentive service provided by the bellboys and reception staff. Many guests mentioned the excellent service at the bars and restaurants, highlighting the staff's dedication to making their stay enjoyable.
Facilities
The hotel offers a wide range of facilities, including two large pools with water slides, a private beach, and various dining options. Guests enjoyed the entertainment provided by the hotel, including evening shows and activities organized by the entertainment team. The Moon Bar was a favorite spot for many, offering a pleasant atmosphere and stunning views.
Common criticisms
Room Quality
Some guests found the rooms to be dated and in need of renovation. Issues such as limited plug sockets, noisy air conditioning, and old bathroom fixtures were mentioned. One guest noted, 'The room and bathroom were fine but rather tired and dated.' ("The room and bathroom were fine but rather tired and dated.")
Food And Dining
While the food was generally well-received, some guests experienced issues with food temperature and hygiene. One guest mentioned, 'The buffet was fine, but the food could have been warmer.' ("The buffet was fine, but the food could have been warmer.") Concerns about other guests' behavior in the dining area were also noted, affecting the overall dining experience.
Amenities
Guests were disappointed with the additional charges for certain amenities, such as WiFi and duvets. The lack of free WiFi throughout the hotel was a common complaint, as was the cost of renting a duvet. One guest expressed frustration, 'You have to pay for the rest of the hotel - we paid 22 Euros for ONE device for 2 weeks.' ("You have to pay for the rest of the hotel - we paid 22 Euros for ONE device for 2 weeks.")
What Guests Loved
Proximity to Mediterranean Sea Free shuttle service Friendly staff Professional service Large pools with slides Private beach Various dining options Entertainment provided
Common criticisms
Room Quality Food And Dining Amenities
Rooms & Comfort
Category scores
Location
