Why GET ENJOY HOTEL 4*?
Location
The hotel is situated in Antalya, a popular tourist destination known for its beautiful beaches and vibrant culture. Guests appreciated the proximity to local attractions and the convenience of nearby amenities. Despite the hotel's shortcomings, the location itself offers easy access to explore the surrounding area. Many guests found the setting ideal for those looking to experience the local Turkish atmosphere.
Facilities
The hotel offers a range of facilities including a pool, kids activities, and a restaurant. Guests noted the presence of a bar/lounge and appreciated the breakfast buffet. Air conditioning and a safe in the rooms were also mentioned as positive features. However, the facilities were often overshadowed by maintenance issues, such as the pool being full of green mold and algae.
Common criticisms
Cleanliness
Cleanliness was a major issue, with reports of mold in bathrooms and unclean rooms. Guests frequently mentioned that rooms were not cleaned regularly, and towels were not replaced daily. One guest noted, 'Nobody cleans your room, we were there a week also no clean towels are given.' (Original: 'Nobody cleans your room we was there a week also no clean towels are given.')
Staff
Many guests found the staff to be rude and unhelpful, with language barriers exacerbating the situation. There were complaints about the staff's inability to communicate in English and their dismissive attitude towards guest concerns. One guest remarked, 'Staff barely spoke English and we had to use Google Translate to get anything through to them.' (Original: 'Staff barely spoke english and we had to use google translate to get anything through to them.')
Food And Beverage
The food quality was criticized for being repetitive and limited, with very few hot dishes available. Guests were unhappy with the lack of variety and the use of small plastic cups for drinks. One guest mentioned, 'The food was always the same. Drinks were served in unattractive, tiny 0.2 l plastic cups.' (Original: 'The food was always the same. Drinks were served in unattractive, tiny 0.2 l plastic cups.')
What Guests Loved
Great location Close to attractions Good facilities Pool available Kids activities Restaurant on-site Bar/lounge Breakfast buffet
Common criticisms
Cleanliness Staff Food And Beverage
Rooms & Comfort
Category scores
Location
