Why ELITE LUXURY SUITE & SPA HOTEL 5*?
Location
Guests appreciated the hotel's proximity to the beach and tourist attractions, making it convenient for sightseeing. The location offers easy access to local shops and restaurants, enhancing the overall experience. Despite some challenges with the steep hill, the central location was a highlight for many visitors.
Facilities
The hotel offers a wide range of facilities including multiple pools, a spa, and a games room, which guests found enjoyable. The indoor and outdoor pools were particularly appreciated for their cleanliness and accessibility. The availability of a shuttle bus to the private beach was also a positive aspect for many.
Common criticisms
Cleanliness
Several guests noted issues with cleanliness, particularly in the rooms and kitchen areas. There were reports of dirty dishes left in the dishwasher and unclean bathrooms. One guest mentioned, 'The bathroom was not clean, and when taking a shower, the water overflowed and leaked into the living area.'
Food
The quality of the food was a common complaint, with guests describing it as unappetizing and repetitive. One review humorously noted, 'Breakfast was reheated for dinner until the cauliflower developed a personality.' The lack of variety and freshness in the buffet was disappointing for many.
Service
Service was often described as lacking, with staff appearing unwilling to accommodate simple requests. Communication barriers were noted, particularly with English-speaking guests. One guest felt unwelcome when asking for basic amenities, stating, 'We were made to feel as though our request was unwelcome.'
What Guests Loved
Proximity to beach Close to attractions Access to shops Multiple pools Spa available Games room
Common criticisms
Cleanliness Food Service
Rooms & Comfort
Category scores
Location
