Why CLUB TESS HOTEL 4*?
Location
The hotel is situated in Konakli, which is a convenient location for accessing local attractions. Guests appreciated the proximity to the beach, although the beach itself received mixed reviews. The surrounding area offers a variety of shops and dining options, though reaching them requires navigating a busy underpass.
Facilities
The hotel offers a range of facilities including a pool, restaurant, and bar/lounge. Breakfast is included, and there is free internet available in the lobby. However, some guests noted that the pool area lacks sufficient sunbeds and umbrellas for all guests.
Common criticisms
Cleanliness
Many guests reported that the rooms were not cleaned regularly, with some stating they never received clean towels or bed linens during their stay. The presence of cockroaches and bedbugs was a frequent complaint. One guest mentioned, "The rooms are disgusting, never been cleaned properly in I don't know how long."
Food And Drink
The food quality was a major issue, with guests describing it as repetitive and poorly prepared. Raw chicken and undercooked pancakes were specifically mentioned, leading to concerns about food safety. Drinks were often served in plastic cups and described as watered down.
Staff And Service
Guests frequently criticized the staff for being rude and unhelpful, particularly towards English-speaking guests. Communication was difficult as few staff members spoke English, leading to misunderstandings and frustration. One guest noted, "The staff are rude if you're British, especially if you're Russian you get more respect."
What Guests Loved
Convenient location Proximity to beach Range of facilities Free internet in lobby
Common criticisms
Cleanliness Food And Drink Staff And Service
Rooms & Comfort
Category scores
Location
