Why CALIDO MARIS 5*?
Cleanliness
Guests appreciated the cleanliness of the rooms, which were described as spotless. The cleaning staff worked hard to maintain high standards, with linen and towels changed daily. One guest noted, 'Cleaning staff is working hard - rooms are spotless and linen and towels are changed every day.'
Spa
The spa services, particularly the hammam and massages, were highly praised. Guests found the spa experience relaxing and rejuvenating. One guest mentioned, 'Oh and go to spa - hammam is really great and girls from Bali do the best massage!'
Common criticisms
Food Quality
Many guests were dissatisfied with the food quality, describing it as awful and often causing illness. Several reviews mentioned that the food was never hot and lacked variety. One guest stated, 'The food itself was awful and we struggled to find anything we liked or that didn’t make us ill.'
Customer Service
Customer service received mixed reviews, with some staff being described as rude and unhelpful. Guests reported issues with reception and guest relations, feeling dismissed and ignored. One guest expressed frustration, 'The guy at reception was extremely rude, he waved me away 3 times and kept telling me to come back later.'
Beach Conditions
The beach was noted to be unprepared and rocky, making it difficult to enjoy without swimming shoes. Guests mentioned the lack of umbrellas and the stony beach as significant drawbacks. One review highlighted, 'The beach totally not prepared as it’s should be— umbrellas should be available for every 2 beach chairs.'
What Guests Loved
Spotless rooms Daily linen change Relaxing spa experience Excellent hammam
Common criticisms
Food Quality Customer Service Beach Conditions
Rooms & Comfort
Category scores
Location
