About
Nestled on America's second largest coral reef, Iberostar Waves Cozumel offers an unforgettable vacation amid stunning nature. Committed to sustainability, the resort minimizes single-use plastics. Enjoy a dive center, family-friendly atmosphere, bungalow suites, outdoor pool, entertainment, and a full-service spa. Savor diverse dishes at a la carte restaurants and buffets, featuring healthy, local, and seasonal ingredients. Rest assured, your stay at Iberostar Waves Cozumel will be memorable.
Why BLUE WAVE SUITE HOTEL 3+*?
Location
Guests loved the resort's prime location on the second largest coral reef in America, offering stunning natural beauty and excellent snorkeling opportunities. The beachfront access and picturesque surroundings make it a perfect spot for relaxation. Many appreciated the convenience of being able to take a taxi from the cruise ship directly to the resort.
Facilities
The resort offers a wide range of facilities including a lovely pool, fast and friendly bar service, and a fabulous taco or quesadilla stand. Guests enjoyed the clean restrooms, free shower area, and the availability of towels. The flamingo area and store added to the charm of the place, providing unique experiences.
Staff
The front staff was noted for being friendly and informative, enhancing the overall guest experience. Despite some minor inconveniences, the staff generally provided good service, particularly at the bar where service was described as fast and friendly. The housekeeping staff, although busy, maintained clean facilities.
Common criticisms
Maintenance
Some guests experienced inconvenience due to ongoing maintenance work during their stay. This was particularly noted by those visiting on a day pass from a cruise ship. The maintenance activities slightly disrupted the otherwise peaceful environment.
Service
While the bar service was praised, the wait staff at the buffet area was noted for being slow in providing drinks. Additionally, the buffet was not replenished well, which affected the dining experience. One guest mentioned, "The buffet area was not replenished very well, and the wait staff was slow on providing drinks." ("The buffet area was not replenished very well, and the wait staff was slow on providing drinks.")
Accessibility
Some guests faced challenges when trying to view rooms due to housekeeping staff being unavailable. This was a minor issue for travel agents who wanted to recommend the resort to clients. The lack of accommodation in this regard was noted as a slight inconvenience.
What Guests Loved
Prime location Stunning natural beauty Excellent snorkeling Wide range of facilities Friendly staff Lovely pool Fast bar service Clean restrooms
Common criticisms
Maintenance Service Accessibility
Rooms & Comfort
Category scores
Location
