About
Located on Kleopatra Beach, offering easy access to the Mediterranean Sea. Rooms feature sea and castle views. Close to the center and attractions. Professional international staff. Offers All-Inclusive and Half Board. The happiest hotel on Kleopatra Beach!
Why AZAK 3*?
Location
Guests appreciated the hotel's prime location directly on Kleopatra Beach. The proximity to the Mediterranean Sea and the availability of sea and castle views from the rooms were highlights. Many attractions and the city center are within walking distance, making it convenient for exploring. One guest noted, 'Overall, it was a relaxing holiday as there was a lovely beach literally on the hotel grounds.' (Overall, it was a relaxing holiday as there was a lovely beach literally on the hotel grounds.)
Staff
The staff received mixed reviews, but some guests highlighted positive interactions. Mr. Nurulah, the front office manager, was specifically mentioned for his kindness and friendliness. A guest recommended meeting him directly upon arrival for a warm welcome. 'My first impression was perfect. When I arrive to hotel I met with mr. Nurulah. He was very kindly and friendly.' (My first impression was perfect. When I arrive to hotel I met with mr. Nurulah. He was very kindly and friendly.)
Common criticisms
Facilities
Several guests were dissatisfied with the hotel's facilities, noting that some areas appeared dated. The lift was unreliable, causing inconvenience, especially for those with mobility issues. One guest mentioned the lack of handrails and the dangerous makeshift ramp to the restaurant. 'The lift broke down my mum has a knee impairment there were no handrails to assist her.' (The lift broke down my mum has a knee impairment there were no handrails to assist her.)
Amenities
Guests expressed disappointment with the room amenities. The absence of a kettle and inadequate fridge cooling were common complaints. Additionally, the lack of complimentary water upon arrival was noted, especially after a long journey. 'Temperature 37 degrees you should not have to ask for a drink of water it should be given on arrival.' (Temperature 37 degrees you should not have to ask for a drink of water it should be given on arrival.)
Smoking Policy
The hotel's smoking policy was a concern for non-smokers. Smoking was allowed in various areas, including restaurants and balconies, which affected the dining experience. Guests felt there should be more restrictions to ensure a smoke-free environment. 'People smoke in restaurants, rooms, reception, balcony there are no restrictions.' (People smoke in restaurants, rooms, reception, balcony there are no restrictions.)
What Guests Loved
Prime location Sea and castle views Friendly staff Mr. Nurulah praised
Common criticisms
Facilities Amenities Smoking Policy
Rooms & Comfort
Category scores
Location
