Why AMILLA BEACH RESORT BODRUM 3*?
Location
Guests appreciated the hotel's location in Bitez, which is known for its scenic views and proximity to local attractions. The area offers a peaceful environment away from the hustle and bustle of the city. Visitors enjoyed the easy access to nearby beaches and restaurants. Despite the hotel's shortcomings, the location was a redeeming feature for some guests.
Common criticisms
Cleanliness
Many guests were appalled by the lack of cleanliness throughout the hotel. Rooms and bathrooms were described as filthy, with dirty furniture and unhygienic conditions. One guest noted, "The rooms and bathrooms were filthy, the furniture was dirty, and the restaurant area was disgustingly unhygienic." Such conditions posed a health risk, leading some guests to leave the hotel prematurely.
Staff
The staff received negative feedback for being unfriendly and unhelpful. Guests felt their concerns were dismissed, and there was a lack of customer service. One review mentioned that even the receptionist admitted to frequent complaints, but management seemed indifferent. This lack of support from the staff significantly impacted the overall guest experience.
Facilities
The hotel's facilities were criticized for being run-down and neglected. Guests reported issues such as water leaking from the ceiling and poor maintenance of the dining area. The beach, advertised as private, was actually crowded and shared. One guest expressed disappointment with the minimal food selection and unpleasant dining area smell.
What Guests Loved
Scenic location Proximity to attractions Peaceful environment
Common criticisms
Cleanliness Staff Facilities
Rooms & Comfort
Category scores
Location
