Why ALAN XAFIRA DELUXE RESORT & SPA 5*?
Animation
Guests were particularly impressed with the hotel's animation team, which provided engaging entertainment throughout their stay. The team was described as amazing, with special mentions of individuals like Gulsum who were very nice and welcoming. The evening entertainment was also highlighted as a great feature, although some wished it lasted longer.
Pool
The hotel's pool area received positive feedback for its size and decoration. Guests enjoyed the large pools and found them to be a highlight of their stay. The poolside bar and the overall atmosphere around the pool were appreciated, making it a pleasant place to relax.
Common criticisms
Cleanliness
Many guests reported issues with the cleanliness of the rooms and the hotel in general. Rooms were described as filthy and unhygienic, with some guests finding their accommodations in an appalling state upon arrival. Housekeeping services were criticized for being inadequate, with reports of rooms not being cleaned properly and basic amenities like towels and toilet paper not being replenished. One guest mentioned, 'The room was filthy. We chose to have our room cleaned once during the 7 days, towels weren’t replaced, no toilet roll.'
Food
The food quality at the hotel was a major point of dissatisfaction for many guests. The buffet was described as having a limited selection, with repetitive dishes that lacked quality. Some guests found the food so unappealing that they opted to eat outside the hotel. One guest remarked, 'The food is truly abysmal, they don’t take pride in anything here food related.'
Customer Service
Customer service was another area where the hotel fell short according to guest reviews. Staff were often unresponsive to requests for assistance, such as fixing broken amenities or addressing room issues. Guests felt that management did not adequately address their concerns, leading to a frustrating experience. A guest noted, 'Staff unresponsive to problems. Asked three times for an engineer to look at our AC to be told someone will be there in 15 minutes. No show.'
What Guests Loved
Amazing animation team Engaging entertainment Large pool area Poolside bar
Common criticisms
Cleanliness Food Customer Service
Rooms & Comfort
Category scores
Location
