Why TRANSATLANTIK HOTEL & SPA 5*?
Location
Guests appreciated the hotel's location in Goynuk, which offers easy access to local attractions and beautiful natural surroundings. The proximity to the beach and scenic views were frequently mentioned as highlights. Many guests enjoyed the convenience of nearby shops and restaurants, enhancing their overall experience.
Facilities
The hotel offers a wide range of facilities that cater to families and individuals alike. Guests particularly enjoyed the variety of pools, including indoor and outdoor options, and the well-equipped fitness center. The spa services were also highly praised for their quality and relaxing atmosphere.
Staff
Guests often mentioned the multilingual staff as being friendly and helpful, contributing positively to their stay. The concierge service was noted for providing useful local information and assistance. Many appreciated the staff's efforts to accommodate special requests and ensure a pleasant experience.
Common criticisms
Safety
A significant safety concern was reported when the ceiling collapsed in the restaurant, posing a serious risk to guests. The hotel's response to the incident was criticized as unprofessional, with inadequate compensation offered. This incident raised questions about the overall safety and maintenance standards of the hotel.
Management Response
The management's handling of the ceiling collapse incident was seen as dismissive and unsatisfactory. Guests felt that the offered compensation was insufficient and the general manager's attitude was unhelpful. This has led to a negative perception of the hotel's commitment to guest safety and satisfaction.
What Guests Loved
Excellent location Beautiful surroundings Variety of pools Friendly staff Multilingual staff Concierge service
Common criticisms
Safety Management Response
Rooms & Comfort
Category scores
Location
