Why THE PLAZA BODRUM 5*?
Room
Guests appreciated the spacious rooms and balconies, which provided ample space for relaxation. The large size of the rooms was frequently mentioned as a positive aspect. Many guests found the rooms to be comfortable and well-appointed.
Service
The service at the pool bar was highlighted as exceptional, with staff like Eren creating a cheerful and holiday-like atmosphere. Guests appreciated the attentive and friendly service provided by certain staff members. The guest manager, Serdar, was also praised for his professionalism and support.
Common criticisms
Cleanliness
Several guests noted issues with cleanliness in the restaurants and bars, mentioning that tables were often not properly cleaned between diners. Rooms were reportedly not cleaned regularly, with only towels changed and beds made. This lack of hygiene was a significant concern for many guests.
Staff
Some guests found the staff to be unfriendly and lacking in training, which affected their overall experience. There were reports of slow service and a general sense of dissatisfaction among the staff. This contributed to a feeling that the service was not up to the expected 5-star standard.
Facilities
Guests were disappointed by the limited dining options, as not all restaurants were open during their stay. The lack of variety in entertainment and the need for maintenance in various areas were also noted. These issues detracted from the overall experience and value for money.
What Guests Loved
Spacious rooms Large balconies Exceptional pool bar service Friendly staff
Common criticisms
Cleanliness Staff Facilities
Rooms & Comfort
Category scores
Location
