About
At Susesi Luxury Resort, we believe in passionate service. We offer our guests impeccable experiences, focusing on genuine comfort over ostentation. Our team is dedicated to making you feel valued, ensuring you leave with utmost satisfaction. We look forward to welcoming you.
Why SUSESI LUXURY RESORT 5*?
Staff
Guests frequently praised the staff for their friendliness and helpfulness. Many noted that the staff were always smiling and attentive, contributing to a welcoming atmosphere. One guest mentioned, "The staff were extremely attentive and always smiling." Another appreciated the kindness and helpfulness of the Guest Relations team.
Facilities
The hotel's facilities, including the pools and entertainment options, were highly appreciated by guests. The pool area was described as beautiful and relaxing, providing a perfect setting for a holiday. Guests also enjoyed the entertainment team, who did an amazing job keeping everyone happy.
Food
The food at the hotel received positive feedback for its delicious taste and variety. Guests enjoyed the different themes for dinner and the quality of the meals. One guest remarked, "The food was delicious with a great variety every day." The breakfast and lunch offerings were also mentioned as consistent and satisfying.
Common criticisms
Cleanliness
Some guests reported issues with the cleanliness of their rooms. Complaints included dirty footprints on beds, towels with marks, and leftover toiletries in the bathroom. One guest noted, "I had a dirty footprint on my bed, a towel with dirty marks on it that was folded and supposed to be clean." These issues detracted from their overall experience.
Service
There were criticisms about the service, particularly during busy times when conferences were held at the hotel. Guests felt that conference attendees were prioritized over regular guests, leading to long wait times and difficulty in getting tables at dinner. One guest expressed frustration, saying, "It took 25 minutes to be served a drink."
Food And Drink Options
Some guests were disappointed with the changes in food and drink options compared to previous visits. The absence of certain beers like EFES and the limited availability of others like Corona were noted. One guest mentioned, "They no longer have EFES and now have only Carlsberg & Tuborg." These changes affected their enjoyment of the stay.
What Guests Loved
Friendly staff Helpful staff Beautiful pool area Relaxing facilities Delicious food Variety of meals Entertainment options
Common criticisms
Cleanliness Service Food And Drink Options
Rooms & Comfort
Category scores
Location
