Why SUNMELIA HOTEL RESORT & SPA 5*?
Comfort
Guests appreciated the comfort of the rooms, which were cleaned daily and maintained well. The staff ensured that personal belongings were respected, adding to the sense of security and comfort. Many guests found the rooms to be spacious and well-equipped, contributing to a relaxing stay.
Facilities
The resort offers a wide range of facilities that guests found enjoyable. The water park and animations were particularly entertaining for families. Guests also appreciated the variety of activities available, such as the kids club and evening entertainment.
Food
The food at the resort received mixed reviews, but many guests praised the variety and availability. One guest mentioned, 'The food was 10/10 with plenty of variety.' The snack bar was a highlight for those looking for quick bites throughout the day.
Common criticisms
Food
While the food was generally well-received, some guests felt it could be improved. One guest noted, 'The food can be better,' indicating room for enhancement in quality or variety. Desserts, in particular, were mentioned as an area needing improvement.
Staff
Some guests felt that the staff, while generally polite, could improve in professionalism. The showtime host was specifically mentioned as needing to be more polite and professional at times. This suggests a need for better training in guest interactions.
What Guests Loved
Room comfort Daily cleaning Wide range of facilities Water park Variety of activities Snack bar highlight
Common criticisms
Food Staff
Rooms & Comfort
Category scores
Location
