Why SIDE KUM HOTEL 5*?
Location
The hotel is ideally located near the beach and other tourist attractions, making it convenient for guests to explore the area. It is approximately a one-hour transfer from the airport, which is manageable for most travelers. Guests appreciated the easy access to local attractions and the beach, enhancing their holiday experience.
Staff
Guests found the restaurant manager Ahmet and his team to be exceptionally friendly and efficient. The food service was well-organized, with a variety of options available throughout the day. The guest relations manager Zeynel was also praised for his helpfulness and attentiveness, ensuring guests felt welcome and cared for. "My young son especially took to him and was asking each day whether we would see him (lol)."
Common criticisms
Room Condition
While the hotel itself is clean, some guests noted that the rooms could use an update as they appeared tired. Despite the cleanliness, the outdated decor detracted from the overall experience. "I would, however, say that the rooms could do with a little update, the rooms are quite tired."
Service
The reception staff, particularly the manager Ali, were criticized for their lack of friendliness and helpfulness. Guests felt that simple requests, such as ordering a taxi, were met with reluctance. This contrasted with the otherwise friendly atmosphere provided by other staff members. "Unfortunately, we found the reception manager Ali and his team didn’t smile and were not very helpful."
What Guests Loved
Ideal location Friendly restaurant staff Good food variety Family-friendly amenities
Common criticisms
Room Condition Service
Rooms & Comfort
Category scores
Location
