Why SENZA GRAND SANTANA 5*?
Location
The hotel is located in Mahmutlar, offering easy access to the beach and local attractions. Guests appreciated the beachfront location, which provides beautiful views and a relaxing atmosphere. The proximity to local shops and restaurants was also a highlight for many visitors.
Facilities
Guests enjoyed the variety of facilities available, including multiple pools, a spa, and a fitness center. The hotel offers a range of activities for families, such as a kids club and entertainment staff. The rooftop bar and private beaches were particularly popular among guests.
Common criticisms
Staff
Many guests reported negative experiences with the hotel staff, describing them as rude and unhelpful. One guest mentioned, "Staff are so rude it's unbelievable pool bar member of staff said don't like English only Russian." (Staff are so rude it's unbelievable pool bar member of staff said don't like English only Russian.) The reception staff were also criticized for their dismissive attitude.
Cleanliness
Cleanliness was a major concern for guests, with reports of dirty rooms and unemptied bins. One review stated, "Rooms remain dirty, bins unemptied, floors dusty." (Rooms remain dirty, bins unemptied, floors dusty.) The condition of the bathrooms and furniture was also frequently mentioned as unsatisfactory.
Food
The quality of the food was a common complaint, with guests describing it as bland and unappetizing. One guest noted, "The food is just as bad. Bland, cold, and clearly made with the cheapest ingredients possible." (The food is just as bad. Bland, cold, and clearly made with the cheapest ingredients possible.) Many guests chose to eat outside the hotel due to the poor quality of the meals.
What Guests Loved
Beachfront location Beautiful views Relaxing atmosphere Multiple pools Spa and fitness center Family activities Rooftop bar
Common criticisms
Staff Cleanliness Food
Rooms & Comfort
Category scores
Location
