Why SEADEN QUALITY RESORT & SPA 5*?
Staff
Guests frequently praised the staff for their exceptional service and friendliness. Many noted that the staff went above and beyond to ensure a pleasant stay. "Staff are 5 star," one guest exclaimed, highlighting the high level of service provided. The multilingual staff was also appreciated for their ability to communicate effectively with guests from various countries.
Food
The food at the hotel received high marks from guests, with many describing it as incredible and amazing. The variety and quality of the meals were often highlighted, with guests enjoying the diverse options available. One guest mentioned, "The food was amazing!!" indicating a high level of satisfaction with the dining experience.
Cleanliness
Cleanliness was a standout feature, with guests noting the immaculate condition of the rooms and common areas. The attention to detail in maintaining a clean environment was appreciated by many. Guests felt comfortable and at ease due to the high standards of cleanliness maintained throughout the hotel.
Common criticisms
Language Barriers
Several guests experienced difficulties due to language barriers, particularly English speakers. Some staff members were perceived as unfriendly towards non-German speaking guests. One guest noted, "If you spoke German you were ok, but British, English speaking was greeted with distaste." This language issue sometimes led to misunderstandings and a lack of assistance.
Safety Concerns
There were significant safety concerns raised by guests, particularly regarding intrusive behavior from staff towards children. One family reported obsessive behavior from staff towards their young daughter, which was deeply concerning. The management's response was inadequate, leaving guests feeling unsafe and unsupported.
Noise And Atmosphere
The hotel atmosphere was criticized for being noisy and not family-friendly. Guests reported disruptive behavior from other guests, including excessive noise and even physical altercations. The lack of quiet areas and the thin walls in rooms contributed to an overall unrelaxing environment.
What Guests Loved
Exceptional staff service Amazing food quality Immaculate cleanliness
Common criticisms
Language Barriers Safety Concerns Noise And Atmosphere
Rooms & Comfort
Category scores
Location
