Why ROYAL SEGINUS 5*?
Facilities
Guests appreciated the wide range of facilities available at the hotel, including multiple pools, a water park, and a well-equipped fitness center. The beachfront location was also a highlight, offering easy access to the sea. Many families enjoyed the kids' activities and the spacious family rooms.
Staff
The staff received mixed reviews, but some guests highlighted exceptional service from certain individuals. One guest mentioned, "Resul Aslanham was the best; he really made our holiday." This suggests that while some staff members go above and beyond, overall service can be inconsistent.
Location
The hotel's location in Kemeragzi was praised for its scenic views and proximity to local attractions. Guests found it convenient for exploring the area and appreciated the shuttle bus service provided by the hotel.
Common criticisms
Cleanliness
Several guests reported issues with room cleanliness, noting that rooms were not cleaned regularly. One guest complained about overflowing bins and uncleaned towels, stating, "Bad room service been here 3 nights that once has any member of staff been in to clean our room bins in overflowing in bathrooms and bedroom and towels and bathrooms have not been cleaned." This indicates a need for improved housekeeping services.
Service
Service was a common point of criticism, with guests experiencing long wait times and feeling overlooked. One guest felt discriminated against, saying, "I waited 15 minutes at the bar and they were just serving everyone behind me." This suggests that service quality may vary depending on the guest's nationality.
Food
The food quality, particularly during tea time, was criticized by several guests. Complaints included a lack of cutlery and napkins, and poor service in the dining area. This indicates that the dining experience may not meet the expectations of a 5-star hotel.
What Guests Loved
Wide range of facilities Multiple pools Water park Well-equipped fitness center Beachfront location Scenic views Proximity to attractions Shuttle bus service
Common criticisms
Cleanliness Service Food
Rooms & Comfort
Category scores
Location
