Why ALBA ROYAL HOTEL 5*?
Staff
Guests frequently praised the staff for their friendliness and helpfulness. Upon arrival, guests were greeted warmly, with staff assisting with luggage and room orientation. One guest noted, "Staff are fab and extremely helpful". The entertainment staff, particularly Rambo, received special mentions for their engaging and inclusive approach.
Pool Area
The pool area was highlighted as a standout feature, described as immaculate with plenty of loungers and umbrellas. Guests appreciated the self-service options at the pool bar, including bottled water and a variety of drinks. One guest mentioned, "The pool area is immaculate, plenty of loungers and umbrellas available". The foam party on Wednesdays was also noted as a fun activity.
Food Variety
The hotel offers a vast and varied selection of food, which many guests found fresh and enjoyable. Despite some complaints about the temperature, the range of options was appreciated, with one guest stating, "The food at this hotel is vast and so much variety". The a la carte Turkish evening was particularly praised for its quality and service.
Common criticisms
Cultural Atmosphere
Several guests felt that the hotel catered predominantly to German and Russian tourists, which affected the overall atmosphere. English guests noted a lack of familiar cultural elements, such as an English breakfast, and felt outnumbered. One guest remarked, "They ought to have a sign above the door Alba Royal (GERMANS ONLY)".
Bed Comfort
The comfort of the beds was a common issue, with guests describing them as very hard. This discomfort was compounded by the fact that some rooms had two single beds pushed together, which often came apart. Guests suggested that the hotel could improve by providing softer bedding options.
Smoking Policy
The hotel's smoking policy was a point of contention for non-smoking guests. Smoking was allowed in many areas, which some guests found unpleasant. This policy detracted from the experience for those who preferred a smoke-free environment, leading to discomfort and dissatisfaction.
What Guests Loved
Friendly staff Immaculate pool area Varied food selection
Common criticisms
Cultural Atmosphere Bed Comfort Smoking Policy
Rooms & Comfort
Category scores
Location
