Why LONG BEACH 5*?
Facilities
Guests appreciated the extensive facilities available at the hotel, including multiple pools, a fitness center, and a variety of dining options. The beachfront location was particularly popular, offering stunning views and easy access to the sea. One guest mentioned, "The facilities are really good, the views and some areas of this hotel are stunning."
Staff
Some staff members were praised for their exceptional service, particularly those who went out of their way to assist guests. For example, a staff member at the pirate ship pool was noted for being attentive and using a translation app to communicate better with guests. Another guest appreciated the effort made by staff to accommodate their baby during meals.
Common criticisms
Service
Many guests experienced issues with the service, particularly with language barriers and staff responsiveness. One guest recounted a frustrating experience where they struggled to communicate with staff who only spoke Russian. Another guest noted, "Getting help was hard as you have to do all round to find some to communicate with."
Crowd
The hotel was often described as overcrowded, with guests noting that it was difficult to enjoy amenities due to the large number of people. Instances of rude behavior from other guests were frequently mentioned, including queue jumping and lack of manners. One guest expressed frustration about the crowded environment and the behavior of other guests.
Food
The food received mixed reviews, with some guests finding it repetitive and lacking in flavor. One guest mentioned that the food was plain and repetitive, and they had a negative experience at the Mexican restaurant. Despite the variety of dining options, the quality did not meet some guests' expectations.
What Guests Loved
Extensive facilities Multiple pools Fitness center Variety of dining options Beachfront location Exceptional service
Common criticisms
Service Crowd Food
Rooms & Comfort
Category scores
Location
