About
Why LAGO HOTEL 5*?
Staff
Guests appreciated the polite and professional demeanor of the hotel staff. Many noted their friendliness and willingness to assist with various needs. The staff's ability to book excursions and provide local insights was particularly valued. "The hotel staff were polite, courteous, professional, and friendly," one guest mentioned.
Location
The hotel's location near the Castillo de San Felipe de Lara was a highlight for many guests. Its proximity to the river and the availability of boat rides added to the appeal. Guests enjoyed the short walking distance to local attractions and the scenic views from the hotel grounds.
Comfort
The rooms were described as clean and comfortable, with guests enjoying the beautiful views. The beds were noted for their comfort, and the air conditioning was effective. One guest remarked, "The beds were comfortable, the pillows were fluffy and the showers were hot."
Common criticisms
Facilities
Some guests were disappointed with the pool's condition, noting it was not properly filtered. This was contrasted with the otherwise well-maintained grounds. "The pool was gross, it was not being filtered and was worse the next morning," a guest reported.
Value For Money
A few guests felt the hotel was overpriced, especially considering the room sizes and amenities. One guest mentioned it was the priciest hostel they had stayed at in Guatemala. The food, while good, was also considered a bit expensive by some.
Room Arrangements
There were complaints about room arrangements, particularly for larger groups. One review highlighted the cramped conditions with four people sharing a small room and bathroom. This was seen as inadequate for the price paid.
What Guests Loved
Polite staff Great location Comfortable rooms Beautiful views Friendly service Proximity to attractions
Common criticisms
Facilities Value For Money Room Arrangements
Rooms & Comfort
Category scores
Location
