Why KAMELYA AISHEN CLUB HV-1?
Food
Guests appreciated the great variety of food and beverages available at the hotel. The meals included a wide range of dishes, with many enjoying the local Turkish specialties. There was something for everyone, including international options, which made dining a highlight of their stay.
Staff
The staff were described as incredibly welcoming, friendly, and attentive to every detail. Many guests felt well taken care of, noting the staff's efforts to ensure a pleasant stay. The positive interactions with the staff contributed significantly to the overall experience.
Facilities
The hotel's facilities were praised for being well-maintained and extensive. Guests enjoyed the large pools, beautiful gardens, and stunning beach with soft sand and clear water. The variety of activities available for both adults and children made it an ideal destination for families.
Common criticisms
Room Condition
Many guests found the rooms to be outdated and in need of renovation. Issues such as dusty surfaces and worn furniture were commonly mentioned. One guest noted, "The rooms are very outdated and need renovation asap." This detracted from the overall comfort of their stay.
Cleanliness
Cleanliness was a significant concern for several guests, with reports of sticky floors and dust everywhere. One guest expressed frustration, saying, "Housekeeping doesn’t clean properly anything at all, all surfaces were dusty throughout the stay." This lack of cleanliness was a recurring issue.
Customer Service
Some guests experienced poor customer service, particularly with the guest relations representative. One review mentioned, "The guest relations representative, Aishen, was extremely rude, arrogant, and didn’t even bother to listen." Such experiences left a negative impression on their stay.
What Guests Loved
Great food variety Friendly staff Well-maintained facilities Beautiful beach Large pools Local Turkish specialties Attentive service Extensive activities
Common criticisms
Room Condition Cleanliness Customer Service
Rooms & Comfort
Category scores
Location
