Why ISLA PANORAMA HOLIDAY VILLAGE HV-1?
Staff
Guests appreciated the friendly and attentive staff who contributed to a pleasant stay. Many families noted how the entertainment staff kept both adults and children engaged throughout the day and night. The presence of a hairdresser and tattooist on-site was also a unique and appreciated feature.
Facilities
The hotel offers a variety of facilities that guests enjoyed, including multiple pools with slides and a park for children. Families particularly loved the annex pool, which was a hit with the kids. The rooms were spacious, with large fridges stocked with drinks upon arrival, adding to the convenience.
Food
Guests found the food to be satisfactory, with a good variety, especially enjoying the kebabs. However, some guests suggested that a wider selection of fruits would enhance the dining experience. Overall, the meals were considered decent and added to the overall enjoyment of the stay.
Common criticisms
Room Conditions
Some guests were dissatisfied with the condition of the rooms, describing them as cramped and outdated. Issues such as small TVs and uncomfortable beds were mentioned, with one guest stating, "The TV is about 45cm, the room is cramped and squashed, the bed is the size of a pea." ("The TV is about 45cm, the room is cramped and squashed, the bed is the size of a pea.")
Accessibility
The hotel was criticized for its lack of accessibility features, making it unsuitable for elderly guests or those with mobility issues. One guest expressed frustration over having to pay extra for a room change due to their mother's inability to climb stairs. This highlights a significant area for improvement in accommodating all guests.
Service
Service issues were noted, particularly regarding responsiveness to guest concerns. A guest reported dissatisfaction with the reception staff's handling of a request to speak with the manager, which was ignored. This lack of attention to guest needs negatively impacted their experience.
What Guests Loved
Friendly staff Attentive entertainment Variety of facilities Multiple pools Child-friendly park Satisfactory food Good variety Enjoyable kebabs
Common criticisms
Room Conditions Accessibility Service
Rooms & Comfort
Category scores
Location
