Why HOTEL TURAN PRINCE 5*?
Staff
Guests appreciated the attentive and friendly staff, particularly in the restaurant and room service areas. Many highlighted the exceptional service provided by specific staff members, such as Mutarrem and Genesis. The staff's willingness to go above and beyond left a lasting impression on visitors.
Gardens
The hotel's gardens were frequently praised for their beauty and maintenance. Guests found it hard to believe that the hotel is over 20 years old, thanks to the lush and well-kept surroundings. The gardens provided a peaceful and picturesque setting for relaxation.
Location
The hotel's location was considered convenient for exploring nearby attractions. Guests enjoyed visiting the historic ruins and shops in Side, with the hotel offering taxi services to facilitate these excursions. The proximity to the beach was also a highlight for many visitors.
Common criticisms
Room Conditions
Several guests reported issues with room conditions, particularly the lack of air conditioning. This made the rooms uncomfortably hot, leading to poor sleep quality. Some guests also mentioned noise issues due to thin walls and floors, which further disrupted their rest.
Dining Experience
The dining experience received mixed reviews, with some guests finding the main restaurant chaotic and noisy. There were complaints about children being unsupervised and the repetitive nature of the food offerings. Additionally, guests were surprised to find that a la carte restaurants required extra payment, which is unusual for an all-inclusive package.
Service Availability
Guests expressed disappointment with the availability of services, noting that several amenities were closed during their stay. This included the cabanas, poolside snack bar, and beach bar. The lack of available services detracted from the overall experience, especially for those who had paid for premium options.
What Guests Loved
Attentive staff Beautiful gardens Convenient location Exceptional service
Common criticisms
Room Conditions Dining Experience Service Availability
Rooms & Comfort
Category scores
Location
