Why GRANADA LUXURY RED 5*?
Cleanliness
Guests consistently praised the cleanliness of the hotel, noting that it was spotless throughout. The cleaning staff received high marks for their thoroughness and attention to detail. One guest mentioned, "The hotel is spotless with excellent cleaners throughout." This commitment to cleanliness contributed significantly to the overall positive experience.
Staff
The staff at the hotel were frequently described as friendly and welcoming. Many guests appreciated their helpfulness and the positive atmosphere they created. A guest noted, "99% of staff absolutely brilliant, friendly, always had a laugh with them." This level of service added to the enjoyment of their stay.
Facilities
The hotel's facilities were highly rated, with guests enjoying the modern amenities and variety of services offered. The spa and gym were particularly highlighted as excellent, with specific staff members receiving praise. One guest stated, "The Spa and the gym are very good (Ahmed and Ozzie deserve a mention here!)." These facilities contributed to a luxurious experience.
Common criticisms
Food Temperature
A recurring issue mentioned by guests was the temperature of the food served in the restaurant. While the quality was generally good, the food was often not hot enough, especially during later sittings. One guest remarked, "Whilst in the main it is very nice, it just isn’t hot enough." This was seen as an area needing improvement for a hotel of this caliber.
Noise
Noise was a significant concern for some guests, particularly due to loud music from nearby hotels and within the hotel itself. This was disruptive to those seeking a peaceful stay. A guest commented, "The nearby hotels are VERY noisy. They have loud music continuing to shortly after midnight." This affected the overall tranquility of the environment.
Cultural Orientation
Some guests felt that the hotel catered more to German guests, which affected their experience. This was particularly noted in the breakfast offerings and service at the bars. A guest mentioned, "The hotel is more geared towards German guests." This perception influenced their decision on whether to return.
What Guests Loved
Spotless cleanliness Friendly staff Modern amenities Excellent spa Thorough cleaning staff Welcoming atmosphere
Common criticisms
Food Temperature Noise Cultural Orientation
Rooms & Comfort
Category scores
Location
