About
Delphin Imperial Hotel Lara in Antalya feels like home on the stunning Mediterranean shore at Lara Beach. Just 15 km from Antalya and 10 km from the airport, it's conveniently located for shopping and sightseeing.
Why DELPHIN IMPERIAL 5*?
Cleanliness
Guests consistently praised the cleanliness of the Delphin Imperial, noting that the hotel was immaculate throughout their stay. One guest mentioned, "The hotel is absolutely immaculate," highlighting the constant efforts of the cleaning staff. The attention to detail in maintaining cleanliness was evident, with cleaners seen everywhere ensuring a spotless environment. This dedication to cleanliness contributed significantly to the overall positive experience of staying at the hotel.
Food And Beverages
The food and beverage offerings at the Delphin Imperial were a major highlight for many guests. With nine free à la carte options included in the all-inclusive package, guests were delighted by the variety and quality of the meals. One guest remarked, "Fabulous food, drinks and service," emphasizing the high standards maintained by the hotel chefs and staff. The availability of branded drinks and the personalized service at the cocktail balcony bar, particularly by staff member Wustafa Gelic, were also appreciated.
Staff And Service
Guests frequently commended the staff for their politeness and dedication, noting that every member worked tirelessly to ensure a pleasant stay. The service around the pool, where drinks were served non-stop by a team on skates, was particularly impressive. A guest expressed their admiration by saying, "Every single member of staff are so polite. They never stop at this hotel." This level of hospitality made guests feel valued and contributed to the hotel's reputation for outstanding service.
Common criticisms
Service Inconsistencies
While many guests praised the service, some experienced inconsistencies, particularly in the adults-only section. One guest noted that a supervisor seemed "rude and uninterested," which contrasted with the generally positive interactions with other staff members. Additionally, there were instances where guests felt that those with multiple stays received preferential treatment, as indicated by the mention of 'yellow bands' for repeat visitors. These inconsistencies led to a less than perfect experience for some guests.
Check-out Process
The check-out process was a point of frustration for some guests, particularly regarding late check-out requests. One guest recounted being told to check for availability between 8-9 am, only to be informed there was no availability for their 'category' upon arrival. This lack of clarity and communication about the check-out process left some guests feeling disappointed, especially when compared to their expectations of a seamless experience at a five-star hotel.
What Guests Loved
Immaculate cleanliness Diverse dining options Attentive staff Luxurious experience Multiple pools Beachfront access Spa amenities Polite service
Common criticisms
Service Inconsistencies Check-out Process
Rooms & Comfort
Category scores
Location
