About
City Point Beach & Spa Hotel in Didim offers 192 rooms and 610 beds, operating "Ultra All Inclusive" from April 1 to October 31. Our dedicated staff is ready to provide you with the peaceful and comfortable holiday experience you seek.
Why CITY POINT BEACH & SPA 5*?
Room Quality
Guests appreciated the spacious and modern rooms, which were described as some of the largest they had experienced globally. The rooms were equipped with essential amenities like a fridge, safe, and a good shower/wet room. One guest mentioned, "The correct room was lovely, probably the best we’ve had in Turkey". The views from the rooms were also highlighted as a positive aspect, adding to the overall comfort.
Facilities
The hotel's facilities, including the swimming and spa areas, were well-received by guests. The pool bar was noted for serving wonderful cocktails, and the provision of small water packs was a hit with children. One guest remarked, "The swimming and spa facilities are wonderful". These amenities contributed to a relaxing and enjoyable stay for many visitors.
Location
The hotel's location in Didim was appreciated for its proximity to local attractions, although some guests noted it was a bit out of the way, requiring taxis to reach Altinkum or Didim. Despite this, the location offered a peaceful retreat away from the hustle and bustle. The private beach, although criticized for cleanliness, was a short walk away, providing a convenient option for beachgoers.
Common criticisms
Cleanliness
Cleanliness was a significant issue for many guests, with reports of dirty pool areas and filthy private beach conditions. One guest noted, "The beach area full of rubbish and cigarette butts". Additionally, there were complaints about the room cleaning service being inadequate, with cleaners merely inspecting rather than cleaning thoroughly.
Customer Service
Customer service was frequently criticized, with guests experiencing communication barriers and unhelpful staff. One guest expressed frustration, "They couldn’t communicate properly in English and often we were asked if we can speak Russian". The lack of responsiveness and friendliness from the staff detracted from the overall experience.
Food And Beverage
The food and beverage offerings were described as repetitive and lacking variety, with some guests choosing to dine outside the hotel. The main restaurant's all-inclusive menu was considered just okay, with limited hot options primarily consisting of chicken and fish. The absence of handmade coffee, replaced by vending machines, was also a disappointment for some guests.
What Guests Loved
Spacious modern rooms Excellent amenities Well-received facilities Wonderful pool bar Proximity to attractions
Common criticisms
Cleanliness Customer Service Food And Beverage
Rooms & Comfort
Category scores
Location
