Why SUNPOINT HOTEL 3*?
Pool
The pool area is a highlight for many guests, described as nice and clean. It provides a pleasant environment for relaxation, with some guests appreciating the occasional good music played there. The poolside bar and sun loungers add to the enjoyment of the pool area.
Staff
Some guests found the staff to be friendly and helpful, particularly appreciating the service provided by specific individuals. However, this sentiment was not universal, as experiences varied widely among guests.
Common criticisms
Cleanliness
Cleanliness was a major concern for many guests, with reports of dirty rooms upon arrival and a lack of housekeeping throughout their stay. Issues such as dust, wrappers, and even an ear tip on the floor were noted. One guest mentioned, 'Our room was disgusting when we arrived (dirty floor, dust, wrappers, even an ear tip was on the floor).'
Room Conditions
Rooms were often described as being in poor condition, with broken fixtures and outdated furniture. Guests reported issues such as leaking ceilings, broken doors, and insufficient air conditioning. One guest noted, 'The balcony door was broken, and so was the bathroom cubicle door.'
Food And Dining
The food quality and variety were frequently criticized, with guests describing it as poor and repetitive. The buffet was often uncovered, leading to hygiene concerns. A guest mentioned, 'The food is really bad! The breakfast selection is a series of sandwich meats, sliced cheese and raw oats!'
Wifi
WiFi connectivity was a significant issue, with many guests unable to access it outside the reception area. Even there, the connection was described as unreliable and frequently cutting out. This forced guests to purchase expensive data packages to stay connected.
What Guests Loved
Nice pool area Clean pool Friendly staff Helpful service
Common criticisms
Cleanliness Room Conditions Food And Dining Wifi
Rooms & Comfort
Category scores
Location
