Why SUN VERA HOTEL 3*?
Location
Guests appreciated the hotel's location in Alanya, which is a popular tourist destination. The area offers beautiful beaches and vibrant nightlife, making it a convenient spot for those looking to explore the city. Despite the hotel's shortcomings, its central location was a highlight for many visitors.
Common criticisms
Cleanliness
The hotel was frequently criticized for its lack of cleanliness. Guests reported moldy showers, dirty swimming pools, and unclean toilets that were left in disrepair for days. One guest mentioned, "The WC by the pool was caked in vomit and going by word of other customers it had been like that for WEEKS."
Food And Beverage
The food quality was a major issue, with guests describing it as inedible and unappetizing. Many mentioned that the food was either swimming in oil or smelled unpleasant. A guest noted, "The food is so bad even the cats don't want it." The limited drink options and warm beverages further disappointed visitors.
Staff And Service
Guests found the staff to be rude and unhelpful, often ignoring requests for basic amenities like towels. One reviewer shared, "The staff are useless," highlighting the lack of assistance and poor service. This sentiment was echoed by others who felt neglected during their stay.
Facilities
The facilities were described as inadequate, with broken showers, exposed wires, and a lack of basic amenities like WiFi. Guests were frustrated by the need to pay for WiFi, which often did not work. The lack of entertainment and early bar closure added to the dissatisfaction.
What Guests Loved
Great location Beautiful beaches Vibrant nightlife
Common criticisms
Cleanliness Food And Beverage Staff And Service Facilities
Rooms & Comfort
Category scores
Location
