Why STELLA BEACH HOTEL 5*?
Cleanliness
Guests appreciated the cleanliness of the hotel, noting that the maids were seen every day. The pool area was also mentioned as appearing clean, which added to the overall pleasant experience. Despite some issues, the cleaning staff maintained a high standard throughout the stay.
Staff
The bar staff were noted for their friendliness, although there were inconsistencies in service. Some guests felt that the staff were selective in their interactions, but overall, the atmosphere was pleasant. "Bar staff WOW they were friendly enough," one guest mentioned, highlighting the positive interactions.
Facilities
The hotel offers a wide range of facilities, including a pool, restaurant, fitness center, and more. Guests found the variety of amenities to be a highlight, providing plenty of options for entertainment and relaxation. The presence of a kids' club and water park was particularly appreciated by families.
Common criticisms
Room Quality
Several guests were dissatisfied with the room quality, particularly the size and noise levels. One guest described their room as a 'small box room' with thin walls and inadequate soundproofing. The discomfort was exacerbated by firm beds and malfunctioning air conditioning. "Our room is facing the motorway, can be noisy at night," another guest noted.
Food And Dining
The food was described as adequate but not particularly exciting, with some guests experiencing issues such as hornets near the food. While there was always something to eat, the quality did not meet the expectations of a 5-star hotel. "Food: ok, nothing exciting to write home about," one guest commented, reflecting a common sentiment.
Location
The hotel's location was criticized for being too close to a noisy motorway, which affected the overall comfort. Some guests found the noise from the road disruptive, especially at night. Additionally, the surrounding area offered limited shopping options within walking distance, which was a downside for some visitors.
What Guests Loved
Cleanliness Friendly staff Wide range of facilities
Common criticisms
Room Quality Food And Dining Location
Rooms & Comfort
Category scores
Location
