About
Our modern urban retreat in Baltimore's Harbor East offers luxury amenities like a five-star spa and rooftop pool, perfect for family vacations, romantic getaways, and business trips. Enjoy easy access to waterfront walks, top restaurants, and city landmarks.
Why SOZ HOTEL 3*?
Location
Guests loved the hotel's prime location in one of the few walkable areas of Baltimore, directly on the waterfront. The proximity to top restaurants and city landmarks makes it an ideal spot for both leisure and business travelers. One guest mentioned, "Great build in one of the only walkable parts of Baltimore; the surrounding area is lovely."
Staff
The staff at the hotel were frequently praised for their exceptional service and attentiveness. From the front desk to the security team, every interaction was noted to exceed expectations. A guest highlighted, "Every upscale hotel could take a master class from the Four Seasons Baltimore when it comes to customer service, hospitality, and guest satisfaction."
Comfort
Rooms were described as clean, spacious, and comfortable, with luxurious bathrooms and modern finishes. Guests appreciated the quick response to requests, such as providing a rollaway bed for additional comfort. The harbor view rooms were particularly favored for their stunning views.
Common criticisms
Housekeeping
Some guests experienced minor issues with housekeeping, such as delays in delivering luggage and not refreshing towels during turndown service. One guest noted, "Housekeeping wouldn’t refresh towels at turndown (never seen that before) and most maddeningly I ran out of Kleenex, it wasn’t replaced by housekeeping."
Noise
Noise from the ground floor restaurant, Maximon, was a significant issue for some guests, especially on weekends. The loud music reportedly continued past midnight, disturbing the peace of those staying in harbor view rooms. One guest expressed frustration, "Saturday night the music from Maximon on the ground floor was ridiculously loud and went on past midnight."
Facilities
While the pool area was generally enjoyed, some guests noted cleanliness issues such as brown stains and a disorganized hot tub area. The poolside service, however, was praised for its attentiveness despite these concerns.
What Guests Loved
Prime location Exceptional service Spacious rooms Luxurious bathrooms Quick response
Common criticisms
Housekeeping Noise Facilities
Rooms & Comfort
Category scores
Location
