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From: Riga
After: 26 Jul 2026
For: 7 nights
Travellers: 2 Adults
SERENIS HOTEL 5*

SERENIS HOTEL 5*

Serenis Hotel offers a clean and well-located option for travelers in Side, with particular praise for its cleanliness and friendly lifeguard staff. However, significant issues with reception and animation staff behavior have been reported, affecting overall guest satisfaction. Management practices have also been criticized, leading to a less favorable experience compared to previous years. This hotel may be best suited for families who prioritize location and cleanliness but should be approached with caution by young women traveling alone. Overall, while there are positive aspects, potential guests should weigh these against the reported negatives.

Tripadvisor
3.4 Good (822 reviews)
SERENIS HOTEL 5*

SERENIS HOTEL 5*

Serenis Hotel offers a clean and well-located option for travelers in Side, with particular praise for its cleanliness and friendly lifeguard staff. However, significant issues with reception and animation staff behavior have been reported, affecting overall guest satisfaction. Management practices have also been criticized, leading to a less favorable experience compared to previous years. This hotel may be best suited for families who prioritize location and cleanliness but should be approached with caution by young women traveling alone. Overall, while there are positive aspects, potential guests should weigh these against the reported negatives.

Tripadvisor
3.4 Good (822 reviews)

At a glance

  • Rating: 3.4 Good
  • Family, Mid-range

About

Discover Serenis Hotel in Side, a family-friendly spot with a pool and restaurant. Explore nearby attractions like Vespasianus Aniti and Tyche Tapinagi, or visit local eateries such as Das Brauhaus Side. Don't miss the Temple of Apollo and Monumental Fountain, all conveniently close. Enjoy your stay while experiencing the best of Side.

SERENIS HOTEL 5*

Why SERENIS HOTEL 5*?

Cleanliness

Guests appreciated the cleanliness of the hotel, noting that rooms were consistently kept spotless. One guest mentioned, "Room was clean and spacious." (Room was clean and spacious.) The cleaning staff were described as kind and professional, ensuring a pleasant stay.

Staff

The lifeguard Yusuf received special mentions for being friendly and great with children. He was noted for his excellent English skills and welcoming demeanor. Guests felt comfortable and well-attended by him during their stay.

Location

The hotel's location in Ilica was convenient for exploring local attractions. Guests found it easy to visit nearby sites such as Vespasianus Aniti and Tyche Tapinagi. The proximity to various restaurants added to the convenience of the location.

Common criticisms

Reception Staff

Reception staff were criticized for being rude and unhelpful. One guest recounted, "Reception staff Burak extremely rude and very poor attitude, should not be working in a customer facing role!" (Reception staff Burak extremely rude and very poor attitude, should not be working in a customer facing role!) Issues with room key deposits and language barriers were also highlighted.

Animation Team

The animation team was a major point of concern, with reports of inappropriate behavior towards guests. Multiple guests mentioned receiving indecent proposals and feeling uncomfortable. The lack of supervision and aggressive attempts to solicit positive reviews were particularly troubling.

Management

Management was criticized for attempting to assign different rooms than those booked. Guests reported feeling pressured and disrespected when refusing these changes. The change in management from previous years was noted as a negative shift in guest experience.

What Guests Loved

  • Clean rooms
  • Friendly lifeguard
  • Convenient location

Common criticisms

  • Reception Staff
  • Animation Team
  • Management

Rooms & Comfort

SERENIS HOTEL 5*
SERENIS HOTEL 5*

Category scores

Location3.8
Sleep Quality3.1
Rooms3.1
Service3.4
Value3.5
Cleanliness3.0

Location

Learn more on Tripadvisor
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