About
Discover luxury and privacy at Hotel Valencia Santana Row in San Jose, CA, the sole hotel on Santana Row. Enjoy 24-hour room service, over 4000 sq ft of meeting space, 2 restaurants, a full-service bar, and a seasonal rooftop bar.

Why SANTANA HOTEL 3*?
Location
Guests loved the hotel's prime location in the heart of Santana Row, surrounded by high-end stores and excellent dining options. The convenience of having shopping and entertainment right outside the hotel was frequently mentioned. "The place is right in the middle of Santana Row shopping center. You have great shopping, restaurants, clothing shops, coffee, etc right outside of the hotel." (The place is right in the middle of Santana Row shopping center. You have great shopping, restaurants, clothing shops, coffee, etc right outside of the hotel.)
Staff
The staff at the hotel received high praise for their friendliness and exceptional service. Many guests noted that the staff went above and beyond to meet their needs, such as providing a phone charger for a guest who forgot theirs. "The one thing that stands out the most is the hotel staff! Friendly, attention to detail and went beyond their job description." (The one thing that stands out the most is the hotel staff! Friendly, attention to detail and went beyond their job description.)
Facilities
Guests appreciated the hotel's facilities, particularly the rooftop bar and pool area. The rooftop bar was described as a hidden gem, offering a great place to relax. The pool area on the 5th floor was also highlighted as a perfect spot for unwinding.
What Guests Loved
Prime location Friendly staff Exceptional service Rooftop bar Pool area
Common criticisms
Room features Window coverings Bathroom setup
Rooms & Comfort


Category scores
Location

