Why RIOS LATTE BEACH HOTEL 4*?
Location
The hotel is situated in Kemer, a location that many guests find convenient for exploring the surrounding area. Its proximity to local attractions and the beach is appreciated, although the hotel itself does not have a private beach. The setting offers a good base for those looking to explore the local culture and natural beauty.
Common criticisms
Cleanliness
Guests frequently complained about the cleanliness of the hotel. Rooms were described as filthy, with issues such as flooding and a stinking fridge being common. One guest noted, "Filthy room after flooding. Fridge stinking." ("Фильтр комната после наводнения. Холодильник воняет.") This suggests a lack of maintenance and attention to hygiene.
Staff
The attitude of the staff was a major point of criticism. Many guests felt that the staff were unhelpful and rude, contributing to a negative experience. One review highlighted this by stating, "Terrible attitude of staff." ("Ужасное отношение персонала.") This indicates a need for improved customer service training.
Facilities
The facilities at the hotel were described as outdated and poorly maintained. The spa and other amenities were in a state of disrepair, with one guest mentioning, "Delapidated spa n facilities." ("Разрушенный спа и удобства.") This reflects a general dissatisfaction with the hotel's infrastructure.
Food And Beverages
Food and beverage options were limited and rationed, leading to disappointment among guests. There were no sweets or juices available, and the quality of food was questioned. A guest remarked, "Limited food drinks. No sweets n juices." ("Ограниченные еда и напитки. Нет сладостей и соков.") This suggests a need for improvement in dining services.
What Guests Loved
Convenient location Close to attractions Near the beach
Common criticisms
Cleanliness Staff Facilities Food And Beverages
Rooms & Comfort
Category scores
Location
