Why PHOENIX SUN HOTEL 4*?
Location
Guests appreciated the hotel's location in Gumbet, which is convenient for exploring the area. It offers easy access to local attractions and the beach. Despite some issues, the location remains a positive aspect for many visitors.
Facilities
The hotel offers a wide range of facilities including a pool, spa, and kids activities. Guests enjoyed the variety of amenities available, such as the poolside bar and the outdoor dining area. These facilities provide entertainment and relaxation options for families and solo travelers alike.
Common criticisms
Cleanliness
Many guests reported significant cleanliness issues throughout their stay. Rooms were described as dirty, with stained mattresses and mold in the bathrooms. One guest mentioned, "Dirty rotten filthy hell hole, not even a complimentary drink upon arrival or a welcome." ("Dirty rotten filthy hell hole, not even a complimentary drink upon arrival or a welcome.")
Staff
The staff received numerous complaints for being rude and unhelpful. Guests noted difficulties in communication, with staff often shrugging off concerns. One review stated, "Staff very rude, drinks watered down, location ok." ("Staff very rude, drinks watered down, location ok.")
Food
The food quality was heavily criticized, with guests describing it as cold and lacking variety. There were complaints about the absence of basic amenities like a toaster and English tea. One guest remarked, "Food a zero rating, staff very rude, drinks watered down." ("Food a zero rating, staff very rude, drinks watered down.")
What Guests Loved
Convenient location Easy access to attractions Variety of facilities Pool and spa Kids activities Poolside bar Outdoor dining
Common criticisms
Cleanliness Staff Food
Rooms & Comfort
Category scores
Location
