Why NUMA BAY EXCLUSIVE 5*?
Staff
Guests consistently praised the friendly and attentive staff, highlighting individuals like Leo from the entertainment team and Dean from guest relations. The staff's humor and welcoming nature made the stay enjoyable. "Numa Bay is an amazing experience with the staff being so friendly," one guest noted.
Facilities
The hotel offers a wide range of facilities that guests appreciated, including a spa, indoor pool, and various entertainment options. Even during rainy days, there was plenty to do, making it a great choice for families. "Great facilities - even though it’s been raining, there’s still loads to do," a guest mentioned.
Entertainment
The entertainment at the hotel was engaging and fun, with a variety of activities for guests of all ages. The animation team put in a lot of effort to ensure each night was different and enjoyable. "The entertainment was really fun and engaging," said one guest.
Common criticisms
Food And Drink
Some guests found the food options to be limited and of poor quality, with the a la carte menu being particularly disappointing. The drinks were machine-poured, which some found odd. "Restaurant was terrible, the food options were very strange and the quality of the food was poor," a guest commented.
Service
Service was inconsistent, with some guests experiencing a lack of attentiveness from staff. Drinks were rarely offered, even when sitting at the bar. "In 5 days, we were offered drinks once or twice," a guest noted.
Comfort
While the rooms were generally nice, some guests found the beds and pillows to be too hard, leading to discomfort. "Rooms are nice, but pillows and bed are quite hard," one guest remarked.
What Guests Loved
Friendly staff Wide range of facilities Engaging entertainment Family-friendly activities
Common criticisms
Food And Drink Service Comfort
Rooms & Comfort
Category scores
Location
