Why NEPTUN HOTEL 3*?
Bar
Guests were particularly impressed with the bar service on the ground floor. Matt, the bartender, was noted for his excellent cocktail-making skills and friendly demeanor. This aspect of the hotel was consistently highlighted as a standout feature. The bar provided a genuine five-star experience, contrasting with other areas of the hotel.
Room
The rooms were appreciated for their presentation and views. Guests enjoyed the fantastic views and the private balconies that came with the rooms. Despite some issues, the room's aesthetics were generally well-received, providing a pleasant space to relax.
Common criticisms
Staff
Many guests found the staff to be unfriendly and unaccommodating. There were complaints about the lack of assistance upon arrival and poor service at the reception. One guest noted, "Nobody takes you to the suite on arrival and there is no welcoming note or fruit." ("Nobody takes you to the suite on arrival and there is no welcoming note or fruit.")
Food
The food offerings were a major disappointment for many guests. Meals were described as bland and reminiscent of a school canteen. One guest mentioned, "Lunch was bland and reminiscent of a school canteen, with sauces lacking proper cream." ("Lunch was bland and reminiscent of a school canteen, with sauces lacking proper cream.") The coffee breaks were also criticized for their uninspired selection.
Facilities
Several guests were dissatisfied with the condition of the facilities. Issues such as dirty balconies, rust on chairs, and neglected paintwork were noted. Additionally, the absence of air conditioning was a significant drawback for some guests.
What Guests Loved
Excellent bar service Friendly bartender Fantastic room views Private balconies
Common criticisms
Staff Food Facilities
Rooms & Comfort
Category scores
Location
