Why MERSOY EXCLUSIVE RESORT 4*?
Location
Guests appreciated the hotel's location, which is just a five-minute walk to the beach. The proximity to Icmeler's attractions made it convenient for guests to explore the area. Many found the surrounding area to be vibrant and enjoyable, enhancing their overall holiday experience.
Staff
The staff at the hotel were frequently praised for their friendliness and helpfulness. Guests noted that the staff made efforts to accommodate their needs and were generally approachable. This positive interaction with the staff was a highlight for many visitors.
Common criticisms
Cleanliness
Many guests reported issues with cleanliness throughout the hotel. Rooms were described as outdated and unclean, with specific mentions of dirty floors, mirrors, and windows. One guest noted, "The hotel is nothing like the photos. The rooms are outdated and look unclean."
Food
The quality of the food was a major concern for guests, with many opting to eat outside the hotel despite having all-inclusive packages. The limited selection and poor quality of meals, particularly breakfast, were frequently mentioned. A guest stated, "The food was rubbish so we had to eat out most of the time."
Room Conditions
Guests often found the rooms to be in poor condition, with broken furniture and malfunctioning amenities. Issues such as broken doors, missing fridges, and kettles were common complaints. One review highlighted, "First room door was broken. Second room poo on sheets and rotten fruit on the side."
What Guests Loved
Close to beach Convenient location Friendly staff Helpful staff
Common criticisms
Cleanliness Food Room Conditions
Rooms & Comfort
Category scores
Location
